Global Report Business Services & Administration

Customer Engagement Solutions Market—Global Forecast 2026

consainsights.com
Customer Engagement Solutions Market by Component, Deployment Type, Organization Size, Vertical, Region, Trends, Competitive Analysis, and Growth Opportunities, Key Insights.

Overview

Customer Engagement Solutions Market from Consainsights analyses the Customer Engagement Solutions Market in the Business Services & Administration industry over the forecast period to 2026.

Customer Engagement Solutions research report from Consainsights outlines the detailed strategic analysis, trends, market opportunities, growth prospects, industry and market challenges and sustainable solutions to sustain in the competitive environment.

Customer Engagement Solutions segmentation includes Component, Deployment Type, Organization Size, Vertical and Geography.

Market analysis on the basis of Component include Solutions, Services. This segmentation encompasses the key innovations and micro & macro trends, companies/manufacturers operating in this space along with their usage and penetration with respect to the wide range of End Users. Additionally, market sizing information along with the key factors such as market drivers, restraints, opportunities and challenges which are likely to be influencing the market growth are outlined in this report.

Based on the Deployment Type, the Customer Engagement Solutions Market analysis covers Cloud, On-Premises.

Based on the Organization Size, the Customer Engagement Solutions Market analysis covers Small & Medium Enterprises, Large Enterprises.

Based on the Vertical, the Customer Engagement Solutions Market analysis covers BFSI, Consumer Goods & Retail, Telecommunication, Healthcare & Life Sciences, Automotive & Transportation, Media & Entertainment, Travel & Hospitality, Manufacturing, Others.

Key companies operating in the market include Avaya, Aspect Software, Calabrio, Genesys, IBM, Microsoft, Nice Systems and so on. This report covers the detailed analysis of the company profiles such as business segments, product portfolio, key brand insights and growth strategies adopted, company SWOT and Strategy analysis along with the financial analysis and analyst insights on the key companies operating in this market.

Moreover, the competitive analysis includes the companies deals such as Mergers, Acquisitions, Partnerships and so on along with the expansion areas focusing on the additional geographies, future insights for success and market share analysis. Major players strategies include the launch of the innovative product lines along with the emphasis on the partnerships and acquisitions to standardize their market share in the market space.

Market Research methodology includes the triangulation of the data from the data sources such as Primary Market Research approach and Secondary Market Research Approach along with the data from the trade bodies and industry standard publications and data sources. Primary inputs from the industry experts and the market respondents from the respective industries to obtain very critical information to assess the future growth prospects of the market. The final data is triangulated and thoroughly validated considering all the data sources using the bottom-up and the top-down approaches to estimate the market sizing of the individual segments.

The Customer Engagement Solutions Market is segmented into the following categories:

Customer Engagement Solutions Market by Component:

  • Solutions
  • Services

Customer Engagement Solutions Market by Deployment Type:

  • Cloud
  • On-Premises

Customer Engagement Solutions Market by Organization Size:

  • Small & Medium Enterprises
  • Large Enterprises

Customer Engagement Solutions Market by Vertical:

  • BFSI
  • Consumer Goods & Retail
  • Telecommunication
  • Healthcare & Life Sciences
  • Automotive & Transportation
  • Media & Entertainment
  • Travel & Hospitality
  • Manufacturing
  • Others

Table of Contents

  1. Executive Summary

  2. Customer Engagement Solutions Market Overview

    1. Customer Engagement Solutions Market Definition & Scope
    2. Currency, Year and Forecasts Overview
    3. Customer Engagement Solutions Market 360° Synopsis: Overview
  3. Customer Engagement Solutions Industry Analysis

    1. Industry Value Chain Analysis
    2. Key Companies at each phase of Value Chain
    3. Industry Trend Analysis
  4. Customer Engagement Solutions Market Analysis

    1. Drives, Restraints, Opportunities and Challenges Impact Analysis
    2. Porter’s Five Force Model Analysis
    3. PESTLE Analysis
    4. BPS Analysis
    5. Customer Engagement Solutions Market Key Innovation & Trends
    6. Pricing Patterns (Company & Product Type)
  5. Customer Engagement Solutions Market: Component

    1. Introduction
    2. Solutions: Market Trends, Size, and Forecast (2017-2026)

      1. Omnichannel
      2. Workforce Optimization
      3. Robotic Process Optimization
      4. Analytics & Reporting
    3. Services: Market Trends, Size, and Forecast (2017-2026)

      1. Professional Services
      2. Managed Services
  6. Customer Engagement Solutions Market: Deployment Type

    1. Introduction
    2. Cloud: Market Trends, Size, and Forecast (2017-2026)
    3. On-Premises: Market Trends, Size, and Forecast (2017-2026)
  7. Customer Engagement Solutions Market: Organization Size

    1. Introduction
    2. Small & Medium Enterprises: Market Trends, Size, and Forecast (2017-2026)
    3. Large Enterprises: Market Trends, Size, and Forecast (2017-2026)
  8. Customer Engagement Solutions Market: Vertical

    1. Introduction
    2. BFSI: Market Trends, Size, and Forecast (2017-2026)
    3. Consumer Goods & Retail: Market Trends, Size, and Forecast (2017-2026)
    4. Telecommunication: Market Trends, Size, and Forecast (2017-2026)
    5. Healthcare & Life Sciences: Market Trends, Size, and Forecast (2017-2026)
    6. Automotive & Transportation: Market Trends, Size, and Forecast (2017-2026)
    7. Media & Entertainment: Market Trends, Size, and Forecast (2017-2026)
    8. Travel & Hospitality: Market Trends, Size, and Forecast (2017-2026)
    9. Manufacturing: Market Trends, Size, and Forecast (2017-2026)
    10. Others: Market Trends, Size, and Forecast (2017-2026)
  9. Global Analysis

    1. Global Customer Engagement Solutions Market, By Region, Y-O-Y Growth Analysis

      1. Introduction
      2. North America: Market Trends, Size, and Forecast (2017-2026)
      3. Europe: Market Trends, Size, and Forecast (2017-2026)
      4. Asia-Pacific: Market Trends, Size, and Forecast (2017-2026)
      5. Latin America: Market Trends, Size, and Forecast (2017-2026)
      6. Middle East & Africa: Market Trends, Size, and Forecast (2017-2026)
  10. North America Analysis

    1. North America Customer Engagement Solutions Market, By Country, Y-O-Y Growth Analysis

      1. Introduction
      2. United States: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. United States Customer Engagement Solutions Market: Component
        3. United States Customer Engagement Solutions Market: Deployment Type
        4. United States Customer Engagement Solutions Market: Organization Size
        5. United States Customer Engagement Solutions Market: Vertical
      3. Canada: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. Canada Customer Engagement Solutions Market: Component
        3. Canada Customer Engagement Solutions Market: Deployment Type
        4. Canada Customer Engagement Solutions Market: Organization Size
        5. Canada Customer Engagement Solutions Market: Vertical
    2. North America Customer Engagement Solutions Market, By Component, Y-O-Y Growth Analysis

      1. Introduction
      2. Solutions: Market Trends, Size, and Forecast (2017-2026)

        1. Omnichannel
        2. Workforce Optimization
        3. Robotic Process Optimization
        4. Analytics & Reporting
      3. Services: Market Trends, Size, and Forecast (2017-2026)

        1. Professional Services
        2. Managed Services
    3. North America Customer Engagement Solutions Market, By Deployment Type, Y-O-Y Growth Analysis

      1. Introduction
      2. Cloud: Market Trends, Size, and Forecast (2017-2026)
      3. On-Premises: Market Trends, Size, and Forecast (2017-2026)
    4. North America Customer Engagement Solutions Market, By Organization Size, Y-O-Y Growth Analysis

      1. Introduction
      2. Small & Medium Enterprises: Market Trends, Size, and Forecast (2017-2026)
      3. Large Enterprises: Market Trends, Size, and Forecast (2017-2026)
    5. North America Customer Engagement Solutions Market, By Vertical, Y-O-Y Growth Analysis

      1. Introduction
      2. BFSI: Market Trends, Size, and Forecast (2017-2026)
      3. Consumer Goods & Retail: Market Trends, Size, and Forecast (2017-2026)
      4. Telecommunication: Market Trends, Size, and Forecast (2017-2026)
      5. Healthcare & Life Sciences: Market Trends, Size, and Forecast (2017-2026)
      6. Automotive & Transportation: Market Trends, Size, and Forecast (2017-2026)
      7. Media & Entertainment: Market Trends, Size, and Forecast (2017-2026)
      8. Travel & Hospitality: Market Trends, Size, and Forecast (2017-2026)
      9. Manufacturing: Market Trends, Size, and Forecast (2017-2026)
      10. Others: Market Trends, Size, and Forecast (2017-2026)
  11. Europe Analysis

    1. Europe Customer Engagement Solutions Market, By Country, Y-O-Y Growth Analysis

      1. Introduction
      2. Germany: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. Germany Customer Engagement Solutions Market: Component
        3. Germany Customer Engagement Solutions Market: Deployment Type
        4. Germany Customer Engagement Solutions Market: Organization Size
        5. Germany Customer Engagement Solutions Market: Vertical
      3. United Kingdom: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. United Kingdom Customer Engagement Solutions Market: Component
        3. United Kingdom Customer Engagement Solutions Market: Deployment Type
        4. United Kingdom Customer Engagement Solutions Market: Organization Size
        5. United Kingdom Customer Engagement Solutions Market: Vertical
      4. France: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. France Customer Engagement Solutions Market: Component
        3. France Customer Engagement Solutions Market: Deployment Type
        4. France Customer Engagement Solutions Market: Organization Size
        5. France Customer Engagement Solutions Market: Vertical
      5. Spain: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. Spain Customer Engagement Solutions Market: Component
        3. Spain Customer Engagement Solutions Market: Deployment Type
        4. Spain Customer Engagement Solutions Market: Organization Size
        5. Spain Customer Engagement Solutions Market: Vertical
      6. Russia: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. Russia Customer Engagement Solutions Market: Component
        3. Russia Customer Engagement Solutions Market: Deployment Type
        4. Russia Customer Engagement Solutions Market: Organization Size
        5. Russia Customer Engagement Solutions Market: Vertical
      7. Italy: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. Italy Customer Engagement Solutions Market: Component
        3. Italy Customer Engagement Solutions Market: Deployment Type
        4. Italy Customer Engagement Solutions Market: Organization Size
        5. Italy Customer Engagement Solutions Market: Vertical
      8. Rest of Europe: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. Rest of Europe Customer Engagement Solutions Market: Component
        3. Rest of Europe Customer Engagement Solutions Market: Deployment Type
        4. Rest of Europe Customer Engagement Solutions Market: Organization Size
        5. Rest of Europe Customer Engagement Solutions Market: Vertical
    2. Europe Customer Engagement Solutions Market, By Component, Y-O-Y Growth Analysis

      1. Introduction
      2. Solutions: Market Trends, Size, and Forecast (2017-2026)

        1. Omnichannel
        2. Workforce Optimization
        3. Robotic Process Optimization
        4. Analytics & Reporting
      3. Services: Market Trends, Size, and Forecast (2017-2026)

        1. Professional Services
        2. Managed Services
    3. Europe Customer Engagement Solutions Market, By Deployment Type, Y-O-Y Growth Analysis

      1. Introduction
      2. Cloud: Market Trends, Size, and Forecast (2017-2026)
      3. On-Premises: Market Trends, Size, and Forecast (2017-2026)
    4. Europe Customer Engagement Solutions Market, By Organization Size, Y-O-Y Growth Analysis

      1. Introduction
      2. Small & Medium Enterprises: Market Trends, Size, and Forecast (2017-2026)
      3. Large Enterprises: Market Trends, Size, and Forecast (2017-2026)
    5. Europe Customer Engagement Solutions Market, By Vertical, Y-O-Y Growth Analysis

      1. Introduction
      2. BFSI: Market Trends, Size, and Forecast (2017-2026)
      3. Consumer Goods & Retail: Market Trends, Size, and Forecast (2017-2026)
      4. Telecommunication: Market Trends, Size, and Forecast (2017-2026)
      5. Healthcare & Life Sciences: Market Trends, Size, and Forecast (2017-2026)
      6. Automotive & Transportation: Market Trends, Size, and Forecast (2017-2026)
      7. Media & Entertainment: Market Trends, Size, and Forecast (2017-2026)
      8. Travel & Hospitality: Market Trends, Size, and Forecast (2017-2026)
      9. Manufacturing: Market Trends, Size, and Forecast (2017-2026)
      10. Others: Market Trends, Size, and Forecast (2017-2026)
  12. Asia-Pacific Analysis

    1. Asia-Pacific Customer Engagement Solutions Market, By Country, Y-O-Y Growth Analysis

      1. Introduction
      2. China: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. China Customer Engagement Solutions Market: Component
        3. China Customer Engagement Solutions Market: Deployment Type
        4. China Customer Engagement Solutions Market: Organization Size
        5. China Customer Engagement Solutions Market: Vertical
      3. Japan: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. Japan Customer Engagement Solutions Market: Component
        3. Japan Customer Engagement Solutions Market: Deployment Type
        4. Japan Customer Engagement Solutions Market: Organization Size
        5. Japan Customer Engagement Solutions Market: Vertical
      4. India: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. India Customer Engagement Solutions Market: Component
        3. India Customer Engagement Solutions Market: Deployment Type
        4. India Customer Engagement Solutions Market: Organization Size
        5. India Customer Engagement Solutions Market: Vertical
      5. Southeast Asia: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. Southeast Asia Customer Engagement Solutions Market: Component
        3. Southeast Asia Customer Engagement Solutions Market: Deployment Type
        4. Southeast Asia Customer Engagement Solutions Market: Organization Size
        5. Southeast Asia Customer Engagement Solutions Market: Vertical
      6. Australia & New Zealand: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. Australia & New Zealand Customer Engagement Solutions Market: Component
        3. Australia & New Zealand Customer Engagement Solutions Market: Deployment Type
        4. Australia & New Zealand Customer Engagement Solutions Market: Organization Size
        5. Australia & New Zealand Customer Engagement Solutions Market: Vertical
      7. Rest of Asia-Pacific: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. Rest of Asia-Pacific Customer Engagement Solutions Market: Component
        3. Rest of Asia-Pacific Customer Engagement Solutions Market: Deployment Type
        4. Rest of Asia-Pacific Customer Engagement Solutions Market: Organization Size
        5. Rest of Asia-Pacific Customer Engagement Solutions Market: Vertical
    2. Asia-Pacific Customer Engagement Solutions Market, By Component, Y-O-Y Growth Analysis

      1. Introduction
      2. Solutions: Market Trends, Size, and Forecast (2017-2026)

        1. Omnichannel
        2. Workforce Optimization
        3. Robotic Process Optimization
        4. Analytics & Reporting
      3. Services: Market Trends, Size, and Forecast (2017-2026)

        1. Professional Services
        2. Managed Services
    3. Asia-Pacific Customer Engagement Solutions Market, By Deployment Type, Y-O-Y Growth Analysis

      1. Introduction
      2. Cloud: Market Trends, Size, and Forecast (2017-2026)
      3. On-Premises: Market Trends, Size, and Forecast (2017-2026)
    4. Asia-Pacific Customer Engagement Solutions Market, By Organization Size, Y-O-Y Growth Analysis

      1. Introduction
      2. Small & Medium Enterprises: Market Trends, Size, and Forecast (2017-2026)
      3. Large Enterprises: Market Trends, Size, and Forecast (2017-2026)
    5. Asia-Pacific Customer Engagement Solutions Market, By Vertical, Y-O-Y Growth Analysis

      1. Introduction
      2. BFSI: Market Trends, Size, and Forecast (2017-2026)
      3. Consumer Goods & Retail: Market Trends, Size, and Forecast (2017-2026)
      4. Telecommunication: Market Trends, Size, and Forecast (2017-2026)
      5. Healthcare & Life Sciences: Market Trends, Size, and Forecast (2017-2026)
      6. Automotive & Transportation: Market Trends, Size, and Forecast (2017-2026)
      7. Media & Entertainment: Market Trends, Size, and Forecast (2017-2026)
      8. Travel & Hospitality: Market Trends, Size, and Forecast (2017-2026)
      9. Manufacturing: Market Trends, Size, and Forecast (2017-2026)
      10. Others: Market Trends, Size, and Forecast (2017-2026)
  13. Latin America Analysis

    1. Latin America Customer Engagement Solutions Market, By Country, Y-O-Y Growth Analysis

      1. Introduction
      2. Brazil: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. Brazil Customer Engagement Solutions Market: Component
        3. Brazil Customer Engagement Solutions Market: Deployment Type
        4. Brazil Customer Engagement Solutions Market: Organization Size
        5. Brazil Customer Engagement Solutions Market: Vertical
      3. Argentina: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. Argentina Customer Engagement Solutions Market: Component
        3. Argentina Customer Engagement Solutions Market: Deployment Type
        4. Argentina Customer Engagement Solutions Market: Organization Size
        5. Argentina Customer Engagement Solutions Market: Vertical
      4. Mexico: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. Mexico Customer Engagement Solutions Market: Component
        3. Mexico Customer Engagement Solutions Market: Deployment Type
        4. Mexico Customer Engagement Solutions Market: Organization Size
        5. Mexico Customer Engagement Solutions Market: Vertical
      5. Colombia: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. Colombia Customer Engagement Solutions Market: Component
        3. Colombia Customer Engagement Solutions Market: Deployment Type
        4. Colombia Customer Engagement Solutions Market: Organization Size
        5. Colombia Customer Engagement Solutions Market: Vertical
      6. Rest of Latin America: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. Rest of Latin America Customer Engagement Solutions Market: Component
        3. Rest of Latin America Customer Engagement Solutions Market: Deployment Type
        4. Rest of Latin America Customer Engagement Solutions Market: Organization Size
        5. Rest of Latin America Customer Engagement Solutions Market: Vertical
    2. Latin America Customer Engagement Solutions Market, By Component, Y-O-Y Growth Analysis

      1. Introduction
      2. Solutions: Market Trends, Size, and Forecast (2017-2026)

        1. Omnichannel
        2. Workforce Optimization
        3. Robotic Process Optimization
        4. Analytics & Reporting
      3. Services: Market Trends, Size, and Forecast (2017-2026)

        1. Professional Services
        2. Managed Services
    3. Latin America Customer Engagement Solutions Market, By Deployment Type, Y-O-Y Growth Analysis

      1. Introduction
      2. Cloud: Market Trends, Size, and Forecast (2017-2026)
      3. On-Premises: Market Trends, Size, and Forecast (2017-2026)
    4. Latin America Customer Engagement Solutions Market, By Organization Size, Y-O-Y Growth Analysis

      1. Introduction
      2. Small & Medium Enterprises: Market Trends, Size, and Forecast (2017-2026)
      3. Large Enterprises: Market Trends, Size, and Forecast (2017-2026)
    5. Latin America Customer Engagement Solutions Market, By Vertical, Y-O-Y Growth Analysis

      1. Introduction
      2. BFSI: Market Trends, Size, and Forecast (2017-2026)
      3. Consumer Goods & Retail: Market Trends, Size, and Forecast (2017-2026)
      4. Telecommunication: Market Trends, Size, and Forecast (2017-2026)
      5. Healthcare & Life Sciences: Market Trends, Size, and Forecast (2017-2026)
      6. Automotive & Transportation: Market Trends, Size, and Forecast (2017-2026)
      7. Media & Entertainment: Market Trends, Size, and Forecast (2017-2026)
      8. Travel & Hospitality: Market Trends, Size, and Forecast (2017-2026)
      9. Manufacturing: Market Trends, Size, and Forecast (2017-2026)
      10. Others: Market Trends, Size, and Forecast (2017-2026)
  14. Middle East & Africa Analysis

    1. Middle East & Africa Customer Engagement Solutions Market, By Country, Y-O-Y Growth Analysis

      1. Introduction
      2. Middle East: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. Middle East Customer Engagement Solutions Market: Component
        3. Middle East Customer Engagement Solutions Market: Deployment Type
        4. Middle East Customer Engagement Solutions Market: Organization Size
        5. Middle East Customer Engagement Solutions Market: Vertical
      3. Africa: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. Africa Customer Engagement Solutions Market: Component
        3. Africa Customer Engagement Solutions Market: Deployment Type
        4. Africa Customer Engagement Solutions Market: Organization Size
        5. Africa Customer Engagement Solutions Market: Vertical
      4. Rest of Middle East & Africa: Market Trends, Size, and Forecast (2017-2026)

        1. Introduction
        2. Rest of Middle East & Africa Customer Engagement Solutions Market: Component
        3. Rest of Middle East & Africa Customer Engagement Solutions Market: Deployment Type
        4. Rest of Middle East & Africa Customer Engagement Solutions Market: Organization Size
        5. Rest of Middle East & Africa Customer Engagement Solutions Market: Vertical
    2. Middle East & Africa Customer Engagement Solutions Market, By Component, Y-O-Y Growth Analysis

      1. Introduction
      2. Solutions: Market Trends, Size, and Forecast (2017-2026)

        1. Omnichannel
        2. Workforce Optimization
        3. Robotic Process Optimization
        4. Analytics & Reporting
      3. Services: Market Trends, Size, and Forecast (2017-2026)

        1. Professional Services
        2. Managed Services
    3. Middle East & Africa Customer Engagement Solutions Market, By Deployment Type, Y-O-Y Growth Analysis

      1. Introduction
      2. Cloud: Market Trends, Size, and Forecast (2017-2026)
      3. On-Premises: Market Trends, Size, and Forecast (2017-2026)
    4. Middle East & Africa Customer Engagement Solutions Market, By Organization Size, Y-O-Y Growth Analysis

      1. Introduction
      2. Small & Medium Enterprises: Market Trends, Size, and Forecast (2017-2026)
      3. Large Enterprises: Market Trends, Size, and Forecast (2017-2026)
    5. Middle East & Africa Customer Engagement Solutions Market, By Vertical, Y-O-Y Growth Analysis

      1. Introduction
      2. BFSI: Market Trends, Size, and Forecast (2017-2026)
      3. Consumer Goods & Retail: Market Trends, Size, and Forecast (2017-2026)
      4. Telecommunication: Market Trends, Size, and Forecast (2017-2026)
      5. Healthcare & Life Sciences: Market Trends, Size, and Forecast (2017-2026)
      6. Automotive & Transportation: Market Trends, Size, and Forecast (2017-2026)
      7. Media & Entertainment: Market Trends, Size, and Forecast (2017-2026)
      8. Travel & Hospitality: Market Trends, Size, and Forecast (2017-2026)
      9. Manufacturing: Market Trends, Size, and Forecast (2017-2026)
      10. Others: Market Trends, Size, and Forecast (2017-2026)
  15. Customer Engagement Solutions Market: Company Analysis

    1. Introduction
    2. Avaya

      1. Overview
      2. Business Portfolio
      3. Product Portfolio
      4. Key Brands Insights
      5. Company SWOT & Strategic Analysis
      6. Company Financials
      7. Analyst Insights
    3. Aspect Software

    4. Calabrio

    5. Genesys

    6. IBM

    7. Microsoft

    8. Nice Systems

    9. Nuance Communications

    10. Opentext

    11. Oracle

    12. Pegasystems

    13. Pitney Bowes

    14. Salesforce

    15. SAP

    16. Servicenow

    17. Verint Systems

    18. Zendesk

    19. Key Innovators

  16. Customer Engagement Solutions Market: Competitive Analysis

    1. Strategic Dashboard of Top Market Players
    2. Companies Deals (Mergers, Partnerships, Acquisitions, JVs)
    3. Expansion Areas (Based on Company Analysis)
    4. Market Share Analysis
  17. Customer Engagement Solutions Market: Distribution Channel Analysis

    1. Distributor Type Analysis
    2. Major Distributors (Key Countries)
    3. Future Growth Prospects
  18. Industry & Analysts Insights for Success

  19. Research Methodology

  20. Appendix

    1. List of Tables
    2. List of Figures
    3. Available Customizations
    4. Related Reports

List of Figures

Figure 1: Global Customer Engagement Solutions Market: Structure

Figure 2: Global Customer Engagement Solutions Market: Value Chain Analysis

Figure 3: Global Customer Engagement Solutions Market: Porter's Five Forces Model

Figure 4: Global Customer Engagement Solutions Market: Market Dynamics

Figure 5: Global Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Figure 6: Global Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Figure 7: Global Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Figure 8: Global Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Figure 9: Global Customer Engagement Solutions Market, By Region, 2016-2026 (USD Million)

Figure 10: North America Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Figure 11: North America Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Figure 12: North America Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Figure 13: North America Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Figure 14: North America Customer Engagement Solutions Market, By Country, 2016-2026 (USD Million)

Figure 15: Europe Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Figure 16: Europe Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Figure 17: Europe Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Figure 18: Europe Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Figure 19: Europe Customer Engagement Solutions Market, By Country, 2016-2026 (USD Million)

Figure 20: Asia-Pacific Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Figure 21: Asia-Pacific Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Figure 22: Asia-Pacific Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Figure 23: Asia-Pacific Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Figure 24: Asia-Pacific Customer Engagement Solutions Market, By Country, 2016-2026 (USD Million)

Figure 25: Latin America Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Figure 26: Latin America Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Figure 27: Latin America Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Figure 28: Latin America Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Figure 29: Latin America Customer Engagement Solutions Market, By Country, 2016-2026 (USD Million)

Figure 30: Middle East & Africa Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Figure 31: Middle East & Africa Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Figure 32: Middle East & Africa Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Figure 33: Middle East & Africa Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Figure 34: Middle East & Africa Customer Engagement Solutions Market, By Country, 2016-2026 (USD Million)

List of Tables

Table 1: Global Customer Engagement Solutions Market, By Component, 2017-2026 (USD Million)

Table 2: Global Customer Engagement Solutions Market, By Deployment Type, 2017-2026 (USD Million)

Table 3: Global Customer Engagement Solutions Market, By Organization Size, 2017-2026 (USD Million)

Table 4: Global Customer Engagement Solutions Market, By Vertical, 2017-2026 (USD Million)

Table 5: Global Customer Engagement Solutions Market, By Region, 2017-2026 (USD Million)

Table 6: North America Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 7: North America Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 8: North America Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 9: North America Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 10: North America Customer Engagement Solutions Market, By Country, 2016-2026 (USD Million)

Table 11: United States Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 12: United States Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 13: United States Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 14: United States Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 15: Canada Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 16: Canada Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 17: Canada Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 18: Canada Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 19: Europe Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 20: Europe Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 21: Europe Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 22: Europe Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 23: Europe Customer Engagement Solutions Market, By Country, 2016-2026 (USD Million)

Table 24: Germany Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 25: Germany Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 26: Germany Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 27: Germany Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 28: United Kingdom Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 29: United Kingdom Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 30: United Kingdom Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 31: United Kingdom Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 32: France Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 33: France Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 34: France Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 35: France Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 36: Spain Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 37: Spain Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 38: Spain Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 39: Spain Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 40: Russia Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 41: Russia Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 42: Russia Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 43: Russia Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 44: Italy Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 45: Italy Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 46: Italy Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 47: Italy Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 48: Rest of Europe Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 49: Rest of Europe Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 50: Rest of Europe Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 51: Rest of Europe Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 52: Asia-Pacific Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 53: Asia-Pacific Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 54: Asia-Pacific Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 55: Asia-Pacific Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 56: Asia-Pacific Customer Engagement Solutions Market, By Country, 2016-2026 (USD Million)

Table 57: China Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 58: China Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 59: China Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 60: China Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 61: Japan Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 62: Japan Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 63: Japan Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 64: Japan Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 65: India Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 66: India Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 67: India Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 68: India Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 69: Southeast Asia Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 70: Southeast Asia Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 71: Southeast Asia Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 72: Southeast Asia Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 73: Australia & New Zealand Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 74: Australia & New Zealand Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 75: Australia & New Zealand Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 76: Australia & New Zealand Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 77: Rest of Asia-Pacific Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 78: Rest of Asia-Pacific Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 79: Rest of Asia-Pacific Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 80: Rest of Asia-Pacific Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 81: Latin America Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 82: Latin America Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 83: Latin America Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 84: Latin America Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 85: Latin America Customer Engagement Solutions Market, By Country, 2016-2026 (USD Million)

Table 86: Brazil Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 87: Brazil Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 88: Brazil Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 89: Brazil Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 90: Argentina Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 91: Argentina Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 92: Argentina Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 93: Argentina Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 94: Mexico Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 95: Mexico Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 96: Mexico Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 97: Mexico Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 98: Colombia Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 99: Colombia Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 100: Colombia Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 101: Colombia Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 102: Rest of Latin America Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 103: Rest of Latin America Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 104: Rest of Latin America Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 105: Rest of Latin America Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 106: Middle East & Africa Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 107: Middle East & Africa Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 108: Middle East & Africa Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 109: Middle East & Africa Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 110: Middle East & Africa Customer Engagement Solutions Market, By Country, 2016-2026 (USD Million)

Table 111: Middle East Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 112: Middle East Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 113: Middle East Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 114: Middle East Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 115: Africa Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 116: Africa Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 117: Africa Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 118: Africa Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)

Table 119: Rest of Middle East & Africa Customer Engagement Solutions Market, By Component, 2016-2026 (USD Million)

Table 120: Rest of Middle East & Africa Customer Engagement Solutions Market, By Deployment Type, 2016-2026 (USD Million)

Table 121: Rest of Middle East & Africa Customer Engagement Solutions Market, By Organization Size, 2016-2026 (USD Million)

Table 122: Rest of Middle East & Africa Customer Engagement Solutions Market, By Vertical, 2016-2026 (USD Million)