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Cloud Information Technology Service Management (ITSM) Market

Cloud Information Technology Service Management (ITSM) Market Research Report – Segmented By Application (Configuration Management, Performance Management, Network Management, Database Management System, Other Applications), By End-user Industry (BFSI, IT and Telecommunication, Retail, Healthcare, Other End-user Industries (Manufacturing, Travel and Hospitality, Government and Education)) & Region (North America, Europe, APAC, Latin America, Middle East and Africa) – Analysis on Size, Share, Trends, COVID-19 Impact, Competitive Analysis, Growth Opportunities and Key Insights from 2019 to 2027.

Table of contents

1 Executive Summary

Cloud Information Technology Service Management (ITSM) Market from Consainsights analyses the Cloud Information Technology Service Management (ITSM) Market Market in the Technology & Media industry over the forecast period to 2027.

Figure 1: Cloud Information Technology Service Management (ITSM) Market Size, 2019-2027
Figure 1: Cloud Information Technology Service Management (ITSM) Market Size, 2019-2027

Cloud Information Technology Service Management (ITSM) Market research report from Consainsights outlines the detailed strategic analysis, trends, market opportunities, growth prospects, industry and market challenges and sustainable solutions to sustain in the competitive environment.

Cloud Information Technology Service Management (ITSM) Market segmentation includes Application, End-user Industry and Geography.

All segmentations encompasses the key innovations and micro & macro trends, companies/manufacturers operating in this space along with their usage and penetration with respect to the wide range of End Users. Additionally, market sizing information along with the key factors such as market drivers, restraints, opportunities and challenges which are likely to be influencing the market growth are outlined in this report.

Based on the Application, the Cloud Information Technology Service Management (ITSM) Market analysis covers Configuration Management, Performance Management, Network Management, Database Management System, Other Applications.

Figure 2: Cloud Information Technology Service Management (ITSM) Market Share (%), Application 2021
Figure 2: Cloud Information Technology Service Management (ITSM) Market Share (%), Application 2021

Based on the End-user Industry, the Cloud Information Technology Service Management (ITSM) Market analysis covers BFSI, IT and Telecommunication, Retail, Healthcare, Other End-user Industries (Manufacturing, Travel and Hospitality, Government and Education).

Figure 3: Cloud Information Technology Service Management (ITSM) Market Share (%), End-user Industry 2021
Figure 3: Cloud Information Technology Service Management (ITSM) Market Share (%), End-user Industry 2021

Key companies operating in the market include IBM Corporation, BMC Software Inc., Micro Focus International PLC, Atlassian Inc., ASG Technologies Group, Inc., Citrix Systems Inc., Cherwell Software, LLC, Ivanti Inc., Servicenow Inc., CA Technologies Inc., Axios Systems PLC, Sunrise Software Ltd. and so on. This report covers the detailed analysis of the company profiles such as business segments, product portfolio, key brand insights and growth strategies adopted, company SWOT and Strategy analysis along with the financial analysis and analyst insights on the key companies operating in this market.

Moreover, the competitive analysis includes the companies deals such as Mergers, Acquisitions, Partnerships and so on along with the expansion areas focusing on the additional geographies, future insights for success and market share analysis. Major players strategies include the launch of the innovative product lines along with the emphasis on the partnerships and acquisitions to standardize their market share in the market space.

Market Research methodology includes the triangulation of the data from the data sources such as Primary Market Research approach and Secondary Market Research Approach along with the data from the trade bodies and industry standard publications and data sources. Primary inputs from the industry experts and the market respondents from the respective industries to obtain very critical information to assess the future growth prospects of the market. The final data is triangulated and thoroughly validated considering all the data sources using the bottom-up and the top-down approaches to estimate the market sizing of the individual segments.

2 Market Overview

Definition & Scope

  • The base currency considered was the US Dollar (USD). Conversion of other currencies to USD was considered on the basis of the average exchange rate for the respective review-period years. The exchange rate conversion for forecast period was determined according to the base year’s conversion rates.
  • The base year was identified based on the availability of annual reports and secondary information. The base year considered for this study is 2027.
  • The review period considered for this study is from 2018-2027. The CAGR is for the forecast period, 2022-2027.
  • Market size estimations for the forecast years were in real terms. Inflation is not part of the pricing, and the average selling price (ASP) was kept constant throughout the forecast period for each country.
  • Distribution of primary interviews conducted was based on the regional share of the market and the presence of key players in each region.
  • As a result of data triangulation through multiple methodologies and approaches, the weighted averages of resulting estimates were considered to be the final values.

3 By Application

Introduction

By By Application, The Cloud Information Technology Service Management (ITSM) Market analysis covers Configuration Management, Performance Management, Network Management, Database Management System, Other Applications.

Table: 1: Cloud Information Technology Service Management (ITSM) Market Size, By By Application
Table: 1: Cloud Information Technology Service Management (ITSM) Market Size, By By Application

Configuration Management

The Configuration Management segment market was valued at US$ XX Mn in 2019 and grown at XX% CAGR over the historic years (2019 - 2027) to reach US$ XX Mn and is projected to grow at XX% CAGR over the forecast period to reach US$ XX Mn by 2027. The market represented the US$ XX Mn opportunity over 2019 - 2027 and estimated to create US$ XX Mn opportunity over 2019 - 2027.

Performance Management

The Performance Management segment market was valued at US$ XX Mn in 2019 and grown at XX% CAGR over the historic years (2019 - 2027) to reach US$ XX Mn and is projected to grow at XX% CAGR over the forecast period to reach US$ XX Mn by 2027. The market represented the US$ XX Mn opportunity over 2019 - 2027 and estimated to create US$ XX Mn opportunity over 2019 - 2027.

Network Management

The Network Management segment market was valued at US$ XX Mn in 2019 and grown at XX% CAGR over the historic years (2019 - 2027) to reach US$ XX Mn and is projected to grow at XX% CAGR over the forecast period to reach US$ XX Mn by 2027. The market represented the US$ XX Mn opportunity over 2019 - 2027 and estimated to create US$ XX Mn opportunity over 2019 - 2027.

Database Management System

The Database Management System segment market was valued at US$ XX Mn in 2019 and grown at XX% CAGR over the historic years (2019 - 2027) to reach US$ XX Mn and is projected to grow at XX% CAGR over the forecast period to reach US$ XX Mn by 2027. The market represented the US$ XX Mn opportunity over 2019 - 2027 and estimated to create US$ XX Mn opportunity over 2019 - 2027.

Other Applications

The Other Applications segment market was valued at US$ XX Mn in 2019 and grown at XX% CAGR over the historic years (2019 - 2027) to reach US$ XX Mn and is projected to grow at XX% CAGR over the forecast period to reach US$ XX Mn by 2027. The market represented the US$ XX Mn opportunity over 2019 - 2027 and estimated to create US$ XX Mn opportunity over 2019 - 2027.

4 By End-user Industry

Introduction

By By End-user Industry, The Cloud Information Technology Service Management (ITSM) Market analysis covers BFSI, IT and Telecommunication, Retail, Healthcare, Other End-user Industries (Manufacturing, Travel and Hospitality, Government and Education).

Table: 2: Cloud Information Technology Service Management (ITSM) Market Size, By By End-user Industry
Table: 2: Cloud Information Technology Service Management (ITSM) Market Size, By By End-user Industry

BFSI

The BFSI segment market was valued at US$ XX Mn in 2019 and grown at XX% CAGR over the historic years (2019 - 2027) to reach US$ XX Mn and is projected to grow at XX% CAGR over the forecast period to reach US$ XX Mn by 2027. The market represented the US$ XX Mn opportunity over 2019 - 2027 and estimated to create US$ XX Mn opportunity over 2019 - 2027.

IT and Telecommunication

The IT and Telecommunication segment market was valued at US$ XX Mn in 2019 and grown at XX% CAGR over the historic years (2019 - 2027) to reach US$ XX Mn and is projected to grow at XX% CAGR over the forecast period to reach US$ XX Mn by 2027. The market represented the US$ XX Mn opportunity over 2019 - 2027 and estimated to create US$ XX Mn opportunity over 2019 - 2027.

Retail

The Retail segment market was valued at US$ XX Mn in 2019 and grown at XX% CAGR over the historic years (2019 - 2027) to reach US$ XX Mn and is projected to grow at XX% CAGR over the forecast period to reach US$ XX Mn by 2027. The market represented the US$ XX Mn opportunity over 2019 - 2027 and estimated to create US$ XX Mn opportunity over 2019 - 2027.

Healthcare

The Healthcare segment market was valued at US$ XX Mn in 2019 and grown at XX% CAGR over the historic years (2019 - 2027) to reach US$ XX Mn and is projected to grow at XX% CAGR over the forecast period to reach US$ XX Mn by 2027. The market represented the US$ XX Mn opportunity over 2019 - 2027 and estimated to create US$ XX Mn opportunity over 2019 - 2027.

Other End-user Industries (Manufacturing, Travel and Hospitality, Government and Education)

The Other End-user Industries (Manufacturing, Travel and Hospitality, Government and Education) segment market was valued at US$ XX Mn in 2019 and grown at XX% CAGR over the historic years (2019 - 2027) to reach US$ XX Mn and is projected to grow at XX% CAGR over the forecast period to reach US$ XX Mn by 2027. The market represented the US$ XX Mn opportunity over 2019 - 2027 and estimated to create US$ XX Mn opportunity over 2019 - 2027.

5 North America

Introduction

Based on the North America, the Cloud Information Technology Service Management (ITSM) Market analysis covers US, Canada.

Table 3: North America Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 3: North America Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 4: North America Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 4: North America Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

US

Table 5: US Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 5: US Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 6: US Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 6: US Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

Canada

Table 7: Canada Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 7: Canada Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 8: Canada Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 8: Canada Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

6 Europe

Introduction

Based on the Europe, the Cloud Information Technology Service Management (ITSM) Market analysis covers Germany, United Kingdom, France, Spain, Russia, Italy, Rest of Europe.

Table 9: Europe Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 9: Europe Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 10: Europe Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 10: Europe Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

Germany

Table 11: Germany Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 11: Germany Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 12: Germany Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 12: Germany Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

United Kingdom

Table 13: United Kingdom Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 13: United Kingdom Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 14: United Kingdom Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 14: United Kingdom Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

France

Table 15: France Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 15: France Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 16: France Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 16: France Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

Spain

Table 17: Spain Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 17: Spain Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 18: Spain Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 18: Spain Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

Russia

Table 19: Russia Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 19: Russia Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 20: Russia Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 20: Russia Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

Italy

Table 21: Italy Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 21: Italy Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 22: Italy Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 22: Italy Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

Rest of Europe

Table 23: Rest of Europe Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 23: Rest of Europe Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 24: Rest of Europe Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 24: Rest of Europe Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

7 Asia-Pacific

Introduction

Based on the Asia-Pacific, the Cloud Information Technology Service Management (ITSM) Market analysis covers China, Japan, India, Southeast Asia, Australia & New Zealand, Rest of Asia-Pacific.

Table 25: Asia-Pacific Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 25: Asia-Pacific Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 26: Asia-Pacific Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 26: Asia-Pacific Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

China

Table 27: China Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 27: China Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 28: China Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 28: China Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

Japan

Table 29: Japan Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 29: Japan Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 30: Japan Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 30: Japan Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

India

Table 31: India Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 31: India Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 32: India Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 32: India Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

Southeast Asia

Table 33: Southeast Asia Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 33: Southeast Asia Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 34: Southeast Asia Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 34: Southeast Asia Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

Australia & New Zealand

Table 35: Australia & New Zealand Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 35: Australia & New Zealand Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 36: Australia & New Zealand Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 36: Australia & New Zealand Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

Rest of Asia-Pacific

Table 37: Rest of Asia-Pacific Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 37: Rest of Asia-Pacific Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 38: Rest of Asia-Pacific Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 38: Rest of Asia-Pacific Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

8 Middle-East & Africa

Introduction

Based on the Middle-East & Africa, the Cloud Information Technology Service Management (ITSM) Market analysis covers Middle East, Africa, Rest of Middle East & Africa.

Table 39: Middle-East & Africa Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 39: Middle-East & Africa Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 40: Middle-East & Africa Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 40: Middle-East & Africa Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

Middle East

Table 41: Middle East Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 41: Middle East Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 42: Middle East Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 42: Middle East Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

Africa

Table 43: Africa Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 43: Africa Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 44: Africa Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 44: Africa Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

Rest of Middle East & Africa

Table 45: Rest of Middle East & Africa Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 45: Rest of Middle East & Africa Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 46: Rest of Middle East & Africa Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 46: Rest of Middle East & Africa Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

9 Latin America

Introduction

Based on the Latin America, the Cloud Information Technology Service Management (ITSM) Market analysis covers Brazil, Argentina, Mexico, Colombia, Rest of Latin America.

Table 47: Latin America Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 47: Latin America Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 48: Latin America Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 48: Latin America Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

Brazil

Table 49: Brazil Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 49: Brazil Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 50: Brazil Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 50: Brazil Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

Argentina

Table 51: Argentina Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 51: Argentina Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 52: Argentina Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 52: Argentina Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

Mexico

Table 53: Mexico Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 53: Mexico Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 54: Mexico Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 54: Mexico Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

Colombia

Table 55: Colombia Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 55: Colombia Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 56: Colombia Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 56: Colombia Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

Rest of Latin America

Table 57: Rest of Latin America Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 57: Rest of Latin America Cloud Information Technology Service Management (ITSM) Market Size, Application 2019-2027
Table 58: Rest of Latin America Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027
Table 58: Rest of Latin America Cloud Information Technology Service Management (ITSM) Market Size, End-user Industry 2019-2027

10 Company Analysis

Introduction

Key companies operating in the market include IBM Corporation, BMC Software Inc., Micro Focus International PLC, Atlassian Inc., ASG Technologies Group, Inc., Citrix Systems Inc., Cherwell Software, LLC, Ivanti Inc., Servicenow Inc., CA Technologies Inc., Axios Systems PLC, Sunrise Software Ltd. and so on. This report covers the detailed analysis of the company profiles such as business segments, product portfolio, key brand insights and growth strategies adopted, company SWOT and Strategy analysis along with the financial analysis and analyst insights on the key companies operating in this market.